- Deliveries & Returns
Deliveries & Returns
Please also read our Coronavirus Update page for current information about deliveries, collections and repairs.
To calculate delivery costs simply: add to cart, view cart then click on estimate delivery and type in your postcode.
Express Delivery - Usually the next working day if ordered by 12pm (midday) on a working day (Monday to Friday).
Economy Delivery - Typically 2 to 3 working days.
Saturday & A.M Deliveries - Please get in touch with us for a price if you need a delivery on a Saturday or before midday.
While the majority of deliveries are made within the time indicated we cannot guarantee a delivery date .
Delivery options exclude Bank Holidays and weekends, and are provided in accordance with our Terms and Conditions of Trading
Our courier and pallet networks are expecting unprecedented demand for their services this year because of social distancing. Our couriers are already encouraging us to encourage you to order early for Christmas to avoid disappointment! (writing this in October!).
The last day our brilliant warehouse team will be dispatching items to you before Christmas is the 22nd of December. However we cannot guarantee that those items will arrive to you before Christmas.
We hope that orders made before the 16th of December will arrive at their destination before Christmas (provided of course the item is in stock).
We will be closed from the moment the last item is dispatched on the 22nd of December until Monday the 4th of January 2021. If you have a query about your order between those dates, please send us an email or leave a voicemail. We will reply to you as soon as we are back on the 4th.
We hope you have a happy & healthy Christmas
The Celtic Water Team.
Our shop may be open on bank holidays, please call us before travelling on 01348 667009. We cannot send out items on bank holidays and therefore for delivery purposes they are not considered a working day.
Get an estimated delivery cost before going to checkout
- Add the item/s you want to your Cart.
- Click the VIEW OR EDIT YOUR CART button on the added to cart overlay or click the Shopping Cart icon in the top right corner.
- You are now in your Shopping Cart. Under the Subtotal, click the ESTIMATE SHIPPING & TAX button.
- Enter your post code and your delivery options and costs will be displayed.
We work hard to send your order as cheaply as possible, while ensuring it gets to you safely.
Your total delivery price will be calculated when you go to check out.
(You can check this at any time and continue shopping as you like by following the estimate delivery cost process above)
To ensure you get the best delivery prices our delivery prices are based on the total weight of items purchased, and your delivery postcode.
Large quantities & items
For example the following will be sent by pallet.
- All water butts & tanks
- Steel Pumps
If in doubt please contact us to discuss delivery options.
Islands and Remote Locations
We specialise in deliveries to offshore islands and remote locations, and will quote an individual price based on your needs. If you need a delivery to an island or remote location, please give us a call and we will work out a competitive delivery price for you.
Please get in touch for delivery rates to the Republic of Ireland and all other international destinations.
Tracking data, if available, will be emailed to you when we ship the items to you.
If you would like to return an item, for any reason, please contact us.
Damages and Spillages
Where goods are received by the customer damaged, you must notify us within 48 hours of delivery in order for replacement goods to be re-sent free of charge. No such claims will be accepted after the 48 hours has elapsed. You may be required to complete a form to enable us to process your claim. Please contact us for the form and details of how to proceed.